Terms of Service

1. Acceptance of Terms

By accessing our website or placing an order through any channel (website, WhatsApp, phone), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, please do not use our services.

2. Products & Orders

Freskey offers packaged drinking water in various sizes (200ml, 500ml, 1L, 20L) subject to availability in your delivery area. All prices are inclusive of applicable taxes. We reserve the right to modify prices without prior notice.

• Orders must be placed with minimum 24 hours of advance notice for bulk deliveries.
• 20L Jars require a refundable security deposit as communicated at the time of order.
• We currently deliver only in Roorkee, Saharanpur, and Haridwar regions.

3. Payments

We accept cash on delivery and bank transfers. Digital payment options may be made available. Payments must be cleared before delivery for new customers placing bulk orders.

4. Delivery Policy

Freskey aims to deliver within the agreed timeframe. Delays due to unforeseen circumstances (weather, vehicle breakdown) will be communicated. We are not liable for damages caused by factors outside our control.

5. Product Quality Guarantee

All Freskey products are manufactured in FSSAI-licensed facilities and tested in-house for purity before dispatch. If you receive a defective or compromised product (broken seal, discolouration), please contact us immediately and we will arrange a free replacement.

6. Liability Limitation

Freskey shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the products involved.

7. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Roorkee/Haridwar, Uttarakhand.

8. Contact

For any questions regarding these Terms, please reach us at: freskeypiyo@gmail.com or call +91 7060607763.